Refund Policy

1. Overview

Chatimator offers a free plan and a paid Pro subscription ($5.99/month, billed through PayPal). This policy explains how refunds work for Pro. We want you to be happy with what you pay for, and we aim to be fair and straightforward when something goes wrong.

2. 14-day money-back guarantee

If you purchase a paid plan and it isn't right for you, you can request a full refund within 14 days of your first payment, no questions asked. This applies to your first purchase of a plan only; renewals and upgrades are covered by the sections below.

3. Subscription renewals

Subscriptions renew automatically at the end of each billing period. You can cancel at any time from your account settings; you'll keep access until the end of the period you already paid for, and you won't be charged again. We don't generally refund a renewal that has already been billed, but if you were charged for a renewal you didn't intend and contact us within 7 days of the charge without having used paid features in that period, we'll refund it.

4. Faulty or unavailable service

If a paid feature is broken or unavailable for an extended period and we can't fix it within a reasonable time, you're entitled to a refund proportional to the affected time, or a full refund if the issue makes the plan unusable for you. Tell us what went wrong so we can look into it.

5. Cases we can't refund

We're unable to issue refunds for:

• requests made more than 14 days after the first payment (outside section 3 and 4);
• partial billing periods after you cancel — access simply continues to the end of the period;
• accounts suspended or terminated for violating our Terms of Service;
• charges made through a third-party marketplace or reseller — please contact them directly.

6. How to request a refund

Email us at hello@chatimator.com from the address linked to your account, and include the date and amount of the charge. We reply to refund requests within 3 business days. Approved refunds are returned to the original payment method; depending on your bank or card issuer, it can take 5–10 business days for the funds to appear.

7. Chargebacks

Please contact us before disputing a charge with your bank — we'll almost always resolve it faster. Filing a chargeback without contacting us first may result in your account being suspended while the dispute is reviewed.

8. Your statutory rights

Nothing in this policy limits any rights you have under consumer protection law in your country, including mandatory cooling-off periods and remedies for faulty digital services. Where local law gives you more than this policy does, local law applies.

9. Changes

We may update this policy as paid plans launch and evolve; the "last updated" date above reflects the current version. Changes won't retroactively affect purchases made before they took effect.